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Automatically Classify Emails with AI

Emails arrive daily from customers, suppliers and partners — enquiries, orders, complaints, fault reports. AI reads and classifies these automatically, creates records and routes them. Without anyone needing to open each message individually.

When every email has to be read and routed individually

Email classification means: incoming messages are automatically categorised by AI according to type, urgency and responsibility. The result: records are created immediately in the correct system — ERP, CRM, ticketing or helpdesk — without manual review. What used to cost hours per day runs automatically.

When you should talk to us

  • Your team manually opens hundreds of emails daily
  • Enquiries end up in the wrong inbox or get missed
  • Response times to customer queries are too slow
  • The same email types are handled the same way repeatedly
  • Priorities are identified too late

What we deliver

Why Our Clients Trust Us

★★★★★
4,8 out of 5
from 44 Google Reviews
All Google
Reviews
★★★★★
"The developers modernised a legacy system and noticeably improved our processes. Extremely reliable."
Rafa valenzuela
★★★★★
"Outstanding collaboration from the start. The developers quickly grasped my app idea and implemented it cleanly."
Nashla Karime Ibarra Lugo
★★★★★
"Excellent value for money. The work is high quality and transparently priced."
Kristi Komini
Companies That Trust Us

How many emails does your team process manually each day?

We analyse how many email types can be automatically classified and which systems need to be connected — free, no obligation, dedicated contact.

GDPR-compliant
No system switch required
In mid-sized companies since 2007
Check your automation potential Free initial assessment — we get back to you within 24 hours.

How automatic email classification works

Email arrives

AI automatically reads subject, sender and body.

As soon as an email arrives in the inbox, AI analyses the content and assigns it to a defined type — enquiry, complaint, order, fault report or a custom category.

Record is created

A record is automatically created in the correct system.

Depending on the classification, the record lands directly in the ticketing system, CRM, ERP or another system — with extracted key data, without anyone having to retype it.

Control stays with the team

Unclear cases go for manual review — everything else runs automatically.

Emails with a low confidence score are flagged and forwarded for review. All AI decisions are logged and traceable.

Frequently asked questions

AI analyses the subject, sender and body of incoming emails and assigns them automatically to defined categories — e.g. enquiry, complaint, order or fault report. The record is then created in the correct system and routed, without anyone having to read and sort the email manually.

We develop connections to Microsoft Exchange, Microsoft 365, Google Workspace, IMAP mailboxes and helpdesk systems such as Zendesk, Freshdesk or custom ticketing solutions. The classification solution works with your existing email system — no switch required.

We implement privacy-compliant processing in accordance with GDPR. Email content only leaves your secured infrastructure if explicitly configured. All AI decisions are logged and can be reviewed and corrected by staff.

Emails with a low confidence score are automatically flagged for manual review and routed to the responsible person. Control remains with the team — AI reduces the workload but does not replace human judgement for unclear cases.

Check your automation potential

Contact

Do you want to automate a process, connect systems or develop custom software? Get in touch — free of charge, no obligation, with a dedicated contact person.

References

Mid-sized companies from various industries have relied on WSK for years. See which processes and software solutions we have already successfully implemented.